File Preparation Made Simple
Everything you need to know to ensure your 3D prints come out perfect every time
Important Policies
🚫 Prohibited Items
We do NOT accept orders for items that appear to be functional weapons or guns.
This includes firearms, firearm components, realistic weapon replicas, or any item that could be mistaken for a real weapon. We reserve the right to refuse any order that violates this policy.
⚠️ Support Structures & Quality
Important Notice: If your print requires support structures, we'll notify you before proceeding.
- •You can agree or disagree to use supports
- •Supports may leave marks requiring post-processing
- •We are not responsible for quality issues from support removal
By agreeing to use supports, you accept these potential quality variations.
Accepted File Formats
We support the most common 3D file formats
.STL
Standard Tessellation Language
Best compatibility and fastest processing
.OBJ
Wavefront Object
Widely supported format
.3MF
3D Manufacturing Format
Modern format with metadata
.STEP / .STP
Standard for Exchange of Product
CAD engineering format
Technical Requirements
Essential specifications for successful prints
- Models must be watertight (manifold) with no holes or gaps
- All normals should face outward
- No inverted faces or non-manifold edges
- Remove duplicate vertices and overlapping geometry
Thinner walls may result in weak or failed prints
- Minimum feature size: 0.4mm (nozzle diameter)
- Large models may need to be split into multiple parts
- Overhangs beyond 45° typically require support structures
- Bridges longer than 10mm may sag without supports
- Consider model orientation to minimize overhangs
Pro Tips for Perfect Prints
Expert recommendations to optimize your files
Scale Correctly
Ensure your model is at the correct real-world scale (in millimeters)
Check Mesh Integrity
Use tools like Meshmixer or Netfabb to repair mesh errors
Optimize Polygon Count
High-resolution models (over 1M polygons) may slow processing
Add Drainage Holes
For hollow models, include small holes to prevent air pressure issues
Consider Orientation
Think about how the model will be oriented during printing
Test Small First
For complex designs, consider printing a smaller test version
Need Help with Your Files?
If you're unsure whether your file meets our requirements, don't worry! Our team will review your file after upload and contact you if any issues are found.
Contact Our Team